Burlington Antiques

Reviews of Burlington Antiques

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  Tracy Myers Added November 03, 2022

  ★ ☆ ☆ ☆ ☆
  A zero star rating awarded for truly hideous customer service.
  I have bought a number of pieces of jewellery from here and I always wonder how they’re still in business especially as increasingly, customer service plays a key role in business success. More often than not and on almost every occasion, the staff, not all but certainly many of them, seem so disinterested in their customer and come across as disdainful and hostile in general. Surprising, given that businesses rely on those very same customers to pay their wages.
  There’s a recurring theme in this review thread about hostile & condescending staff!
  Served by a contemptible female member of staff who begrudgingly pried herself from her corner seat to “serve” us today, dour expression intact. She asked me to put a mask on, I was wearing one for the record but had a sip of my drink so pulled it down fleetingly. I obliged, without question. She then asked me to pull the mask up higher despite it covering my nose as it always does. There are exemptions in place if consuming food or drink at any rate. We are fully vaccinated for the record and I don’t have an issue with people being extremely cautious about contact etc. It was just her general demeanour. She was rude and clearly put out at having to serve us. Generally disinterested in recommending jewellery, disengaged & indignant. She also stated that she would not be putting the rings on my finger, no objections at all but again just the tone of voice and facial expressions. Just a cringeworthy & absurd experience, I’ll be following up on this one personally.
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  Donna Zen Added October 21, 2022

  ★ ★ ★ ★ ★
  Thank you Sally Asne for your assistance again in a purchase of a beautiful locket for my daughter on her birthday. There was so much to choose from so I really appreciate your patience and incredible knowledge.
  A very happy customer
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  Brianna Edmunds Added October 17, 2022

  ★ ★ ★ ★ ★
  My partner had my engagement ring made by Burlington Antiques and I loved their craftsmanship and attention to detail so I contacted Georgia to create a wedding band just as beautiful. She was so helpful and the jewellers created CAD drawings to bring my ideas to life and help me make decisions. My wedding band and engagement rings are so stunning and complimentary. I can't wait until I'm married next Feb to wear them together all the time! Thankyou again to Georgia and the team ❤️
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  Tracey Nelson Added October 12, 2022

  ★ ★ ★ ★ ★
  I recently purchased a ring online and when my daughter collected it for me, I was very unhappy with how the ring looked on my finger - even though the ring was stunning, I felt it didn't suit me. I contacted Georgia Lockwood, and she immediately swung into action - arranging a credit note and sending me a photo of a ring that better suited me. She ordered the ring, and was able to get it to me before Christmas, even though she had warned me it may only be available at around mid-January. I am absolutely thrilled with my new ring, and want to thank the team at Burlington Antiques, especially Georgia, for an outstanding level of service. I would definitely recommend Burlington and the team if you are ever in the market for a beautiful item of jewellery you can treasure for ever.
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  Mohsen Elnashar Added October 10, 2022

  ★ ☆ ☆ ☆ ☆
  Came in today and asked if i can sell a diamond, the guy told me i have to leave it and get it assessed. Naturally i asked, can i schedule an appointment as i am not comfortable leaving an expensive diamond behind. Apparently the idea of asking the question really offended the gentleman there and he started giong on about its not expensive to them and they deal with really expensive stuff. I apologised and i said its not expensive to you but it is to me and i was just asking a question. he gave a really dirty look and said whatever. I dont think i did anything wrong by asking that question. i am sure they are trustworthy and all. but i was leaving a diamond thats 20K +. could not be expensive to them but it is to me. Anyway, left feeling belittled even after i said "i apologise if i offended you" (which i didnt need to) and the response was whatever. I dont want to read to much in to it but as soon as i walked in and i could tell the guy there did not want me inside the store!

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