Doncaster MINI Garage

Establishment and car dealer at 812 Doncaster Road, Doncaster, VIC 3108, Australia. Here you will find detailed information about Doncaster MINI Garage: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Contact Information

Categories:
Establishment   Car dealer  

Address:
812 Doncaster Road
Doncaster
VIC 3108
Australia
Get directions

Phone:
+61 3 8848 0000

Website:
doncasterminigarage.com.au

Opening hours

Monday 08:30am — 06:00pm
Tuesday 08:30am — 06:00pm
Wednesday 08:30am — 06:00pm
Thursday 08:30am — 06:00pm
Friday 08:30am — 06:00pm
Saturday 09:00am — 05:00pm

Rating

2.67 /5

Based on 3 reviews

Add review

Photos

Reviews of Doncaster MINI Garage

  •  
    Jason Lee Added September 29, 2017
    I tried Doncaster MINI after South Melbourne were too busy to take my service booking over the phone. I'd had various standards of service at the latter and this was an opportunity to try somewhere new.
    After arriving quite early (7.40am for an 8.30am check in) I was very happy that I was booked in promptly. I was upsold with a $155 wheel alignment during the booking which I probably could have waited for during a tire fit down the track. I also had a cruise control service warning I needed looking at under warranty. Now, the car is a novated lease through a major fleet company and I have a service plan with BMW in place.
    So this is where I had a couple of issues:
    1. When the breakdown of the service is provided to you at the end of the day, they normally go through each line item with you at a desk. This time I was told of some warranty repairs to fix the cruise control without view of the paperwork (and standing in the lounge area). When I opened and reviewed while the consultant was talking I noticed that the repair had been billed back to my lease (high $200s). Upon questioning, within seconds a back up correct print out was retrieved - it was like it was on stand by. It seemed like they were seeing if they could get away with charging it back and deceive me - very strange!! The thing is, many customers with a lease would not bother to check paperwork, and miss this all together - were they playing on this??
    2. The collection time was "between 3 to 4pm" but I agreed on 4pm. My wife drove me over and arrived at 3.40pm where I was told that the car had just finished the wheel alignment and was getting a wash. The car wasn't ready until 4.45pm.. it took an hour to wash and even the car come out wet. Admittedly I was frustrated at this point and ended up shammying the car down myself with the help of a kind service representative. The thing was that my wife was sitting in her own MINI in the car park and watched dozens of BMW owners arriving and leaving in their serviced cars straight away. The trend does seem to be that MINI owners are lower in the pecking order in favour of BMW because it happened at South Melbourne too.
    The upside was that the car drives very well and the warranty issue was fixed same day - for that I'm appreciative and that gets my 2 stars.
    In conclusion, everyone should be treated equally - I am still trying to determine if the lower standard is because I'm 1. In a non-BMW lease 2. Have a service agreement with no charges on the day or 3. Own a MINI, not a BMW.
    I think MINI Garage need to have a stand alone service centre...
    I own 2 MINIs now and was in the market for an upgrade to a JCW Countryman next year. There is a lot to think about before this happens.
  •  
    Michael Allison Added August 23, 2017
    Amazing experience with mini the sales guy Sam was super thorough and did an amazing deal on a new mini. Thanks guys.
  •  
    Stephen Martin Added August 07, 2017
    The seatbelt clip on my mini jammed up, and BMW want $700 to fix it.

    I don't care what the warranty is, critical failure of the primary safety system in a car only 4 years old should not be considered acceptable by any modern car manufacturer. The fact that the mechanic considers this 'normal wear and tear' raises serious doubts about the integrity of other safety features.

    Sorry BMW, but it's not champagne and lattes that make a premiuim brand; you need to actually deliver a safe, reliable product that you are personally willing to stand behind.

Add review

Questions & Answers

1. What is the phone number for Doncaster MINI Garage

The phone number for Doncaster MINI Garage is +61 3 8848 0000.

2. Where is Doncaster MINI Garage located?

Doncaster MINI Garage is located at 812 Doncaster Road Doncaster, VIC 3108.

3. Is there a primary contact for Doncaster MINI Garage

You can contact Doncaster MINI Garage by phone using number +61 3 8848 0000.

4. What is the web address (URL) for Doncaster MINI Garage

The website for Doncaster MINI Garage is doncasterminigarage.com.au.